Shipping policy

At Josefina Brew, we are committed to delivering freshly crafted coffee and premium tea blends to customers around the world. Every order is carefully prepared to ensure it arrives in excellent condition.

Order Processing

Orders are processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During periods of high order volume, processing times may be slightly extended. If there is a significant delay, we will notify you via email.

Shipping Destinations

Josefina Brew proudly offers worldwide shipping.

We currently ship to customers across the United States and many international destinations. If shipping is unavailable for your location during checkout, please contact us for assistance.

Shipping Rates

Shipping costs are calculated at checkout based on your shipping address, package weight, and selected shipping method.

Any available free shipping promotions will be displayed during checkout.

Estimated Delivery Times

Delivery times vary depending on your location.

United States

  • Standard Shipping: 3–7 business days

International Orders

  • Estimated delivery: 7–21 business days

Please note that delivery estimates are not guaranteed and may vary due to customs processing, weather conditions, holidays, or carrier delays.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 24 hours for tracking updates to appear after receiving your confirmation.

International Shipping

International customers may be responsible for customs duties, import taxes, or other fees imposed by their country's customs authorities.

These charges are not included in the purchase price or shipping cost and are the responsibility of the customer.

Shipping Address

Please ensure your shipping address is complete and accurate before placing your order.

Josefina Brew is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

If you need to update your shipping address, please contact us immediately after placing your order. While we will do our best to accommodate your request, changes cannot be guaranteed once an order has entered processing.

Lost, Stolen, or Damaged Packages

If your order arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.

Include:

  • Your order number
  • Photos of any damaged items or packaging (if applicable)
  • A brief description of the issue

We will work with the shipping carrier to investigate and determine the appropriate resolution.

Shipping Delays

While we strive to meet estimated delivery times, unexpected delays may occur due to:

  • Severe weather conditions
  • Customs inspections
  • Carrier operational delays
  • Peak holiday seasons
  • Other events beyond our control

We appreciate your patience and understanding in these situations.

Multiple Shipments

Some orders containing multiple products may arrive in separate shipments depending on product availability or fulfillment requirements.

If this occurs, you will receive separate tracking information for each shipment.

Contact Us

If you have any questions regarding shipping or your order, please contact us at:

Email: cocomojoe25@gmail.com

We are always happy to assist you.